Contact Information for XTPL:
If you have questions concerning player reclassification, entry fees for a specific event, refund information for roster fees -or- player ID Cards, please contact the league below
Information for Leagues:
For information on how the APPA Registration System can add value to your events while automating common tasks and saving you time and money, check out our page for league promoters:
Participant Contact Information:
Before contacting us, see if you have one of the common issues below:
Lost ID Number
If you have forgotten your ID number, first try to look it up using this form.
If the form is not working for you, email your FULL NAME and your BIRTHDATE to firstname.lastname@example.org. You will receive a reply by email.
PHONE CALLS REGARDING YOUR ID NUMBER WILL NOT BE RETURNED!
If you are emailing to get a password, include the full name, birthdate, and ID number. If you don't include this, we will just email back asking for it.
ID Card Issues:
- ID Card Not Received: ID Cards are NOT MAILED. You must pick them up at the event you are going to play. You will be REQUIRED to present government-issued photo ID to pick up your ID card. (Limited exceptions for players under 17 years of age, see the ID card section of your profile for a complete list.)
- Photo Not Approved: Photos must be suitable for printing an ID card photo. That means you need to be looking straight at the camera, your ENTIRE face must be visible (No masks, sunglasses, etc), your face must be well-lit (not in a shadow or washed out by light behind you), and the photo must be large enough (enough pixels for your face to print and be identifiable.)
You will receive an e-mail when we approve (or deny) your profile photo. If you did not receive this e-mail, either your e-mail provider has sent it to your bulk mail folder or you do no thave your current e-mail address on your player profile photo.
- Photo Not Displaying: Your photo will not display if:
New photo uploaded, old photo displaying: Your web browser is caching your old photo and not displaying the new one, even though we have it on our server. Right click on the photo, then select "Open in New Window" (or similar). Once the photo is open in a window by itself, reload that page and your new photo should be visible.
- You have recently uploaded it and it has not yet been approved. The approval process usually takes a day but may take longer.
- You are not 13. Photos of players under 13 are not displayed.
- Your photo was not approved. You should see a message stating this fact.
Changing Player or Team Information
You can not, however, change a player's first name, last name, or birth date. You will need to email us if you need those changes.
Team Signed Up for Wrong Division
If you need to change your team's division for an event, simply log into the team roster and change it. If you have already paid your entry fee, you'll need to email the league you are playing to have them change your division - we can not do it once you have paid. (Only the league can accomodate any price differences.)
- Reclassification: DO NOT CONTACT APPA REGARDING PLAYER RECLASSIFICATION! APPA *WILL NOT* reclassify you for ANY REASON. The *ONLY* way to be reclassified is to contact the league you want to be reclassified for. *NO ONE* other than the promoter of the event you want to play is able to reclassify you.
- Incorrect Classification: If you think your classification is not correct, make sure that:
- DO NOT CONTACT US IF YOUR EVENT HISTORY IS INCORRECT (Except for PSP Events). If APPA says that you were on a roster for an event, and you were not, or the event did not take place, you need to contact that league and have them inform us that you were not on the roster. We do not have the paper records to verify attendance for all leagues.
- You have read the classification rules. If you have not read the rules, you do not know whether your classification is correct or not. *ONLY* the classification rules matter; not what "someone told you" or "you heard".
- Make sure you have read the CORRECT classification rules. Classification rules for each league are different. So if your classification for one league says you are Amateur, this DOES NOT MEAN that your classification for another league is Amateur.
- Make sure you actually know what the system is classifying you as for the event you want to play. The only way to know this for sure is to get added to the roster you want to be on. Your classification for the next event may not be the same as the classification for the last event you played.
- If, after reading the classication rules for the event you are going to be playing, and making sure you now what your current classification is, you still think your classification is not correct, email us. When you email us, include your name, birthdate, ID number, *AND* the event you are concerned about.
Not Receiving E-MailsWe strive to respond to all e-mail messages within 24 hours. If you do not receive a response to a message that you sent, or did not immediately receive your ID number from us, please check the following:
- Make sure the e-mail in your player profile is up to date.
- Add 'email@example.com' to your address book to ensure delivery.
- If you are sending an e-mail request during a large national event (any Paintball Sports Promotions event), we are likely on-site for that event and won't be checking e-mail as actively. Please be patient during PSP events.
Your best method of contact for ID/Registration questions is by email. You can call, but we don't return the voice mail until after we've answered all the emails, so your best bet is to email.
The contact email address is firstname.lastname@example.org.
DO NOT CALL THIS NUMBER:
- For anything related to entry fees or player registration fees or refunds for any league other than PSP or NCPA. Payments are sent to the league directly, and we have NO ACCESS to the payment information. Thus only the league can handle any inquiries regarding payments. If you missed a deadline or for any other payment issue, only the league will be able to help you.
- For any league-related questions - reclassifications, start times, locations, directions, rules, paint prices, or any other league- or event-related question, APPA does not have the answers. Check the league website or contact the league directly.
- For any last-minute questions. If the registration deadline is in an hour, call the league, as only they are going to be able to help you once the registration deadline has passed since they will be in full control of the registration and scheduling process from then on.
You can get to a league's website by going to the team list for the event and clicking the league name at the top.
Note that in almost all cases, e-mail inquiries will be responded to sooner than phone inquiries.
For help with anything website-related OTHER than your ID number:
APPA Registration System Contact Number (NOT the number for ANY league): 612-605-8323
|Warning: This number reaches a one-person office. That person may be travelling for days or weeks at a time, so that is the timeframe within which your voicemail will be answered. If you need an immediate response, please email us at email@example.com and you should receive a response within 24 hours.|
For questions related to any event, please contact that league directly. You can find each league's contact information on their website, which can be found by clicking Events, selecting the league, then clicking the "League Website" link in the menu bar.
This is not a league contact phone number!
We can unfortunately only help you with registration website related issues. You will need to contact the league directly for reclassification questions or any other event-related questions (directions, weather inquiries, offline payment, etc)